Refund policy
Return & Refund Policy
At our store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Customers can request a return within 7 days of receiving the product.
- To be eligible for a return, the item must be:
- Unused and in its original condition
- Packed in the original packaging
- Accompanied by proof of purchase/order ID
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products
- Products damaged due to misuse
- Items without original packaging
- Personalized or customized products (if applicable)
Refunds
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within 5–7 business days to the original payment method.
Exchange Policy
- We only replace items if they are defective, damaged, or wrong products were delivered.
Cancellation Policy
- Orders can only be cancelled before they are shipped.
- Once shipped, cancellation requests may not be accepted.
Return Shipping
- Customers may need to bear the return shipping charges unless the product received is damaged or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team through our store contact page or email.